Terms of service

SELLER'S IDENTIFICATION DATA

Name: S.C. LIQUID LABS S.R.L.
Headquarters: 

Arad , jud Arad str Papadiei nr 6


Tax Identification Number: 48037063

(Hereinafter referred to as "Seller")

GENERAL PROVISIONS

These "Terms and Conditions" (hereinafter referred to as "Terms and Conditions") of the Seller modify the mutual rights and obligations generated by/or related to the sale-purchase contract (hereinafter referred to as "sale-purchase contract") concluded between the Seller and another person (hereinafter referred to as "Buyer") through the Seller's online store. The online store is operated by the Seller through the website - www.keynity.com (hereinafter referred to as "Website"), and through the website interface (hereinafter referred to as "website interface").

The Buyer can be:

  • Consumer, who has all the rights described below, always benefit from at least the minimum guaranteed by national legislation.
  • Legal person/non-consumer professional, who has all the rights described below, always benefiting from at least the minimum guaranteed by national legislation.

These Terms and Conditions are an integral part of the Sale-Purchase Contract. By providing the order, the Buyer declares that they agree with the Terms and Conditions and accepts them. All documents are sent to the Buyer at their e-mail address as provided in their user account or in the order (in case the order is not sent through the Buyer's user account).

These Terms and Conditions can be modified by individual Sale-Purchase Contract. The provisions modified by the individual Sale-Purchase Contract prevail over the Terms and Conditions.

This contract is created, interpreted, applied, and subject to Romanian laws, without resorting to the rules concerning the conflict of laws.

All disputes arising out of / or relating to this Sale-Purchase Contract, which includes these Terms and Conditions, are subject to the court with general competence over the Seller.

The Terms and Conditions can be changed by the Seller. This provision should not affect the rights and obligations generated after the period of applicability of the previous version of the Terms and Conditions.

The Buyer who does not agree with the change in the Terms and Conditions is obliged to notify the Seller about their disagreement concerning the modification of the "Terms and Conditions" or to unilaterally denounce the contract for this reason. The current version of the Terms and Conditions is available on the Seller's website and is also sent by email simultaneously with the order confirmation.

PRODUCTS

Within these Terms and Conditions, the term "Goods" has this meaning: the key for the software license is digitally distributed to the Buyer.

Any examples, drawings, advertisements produced by the Seller, and any illustrations contained in the Seller's catalogs are produced for the sole purpose of providing an approximate image of the Goods described in them.

Products in the Windows, Office, and Server category are refurbished licenses.

ORDER PROCEDURE

The consumer must complete the order for the purpose of placing an order. The order can be placed through a user account (or visitor), e-mail, or phone.

The order mainly requires the following information:

  • Ordered Goods - quantity, version, variants, if possible.
  • Payment method for the ordered Goods, details of the desired delivery method for the ordered Goods.
  • Information regarding the costs associated with the delivery of the Goods (this information is hereinafter referred to as "the order").

The Seller always has the right to request additional information from the buyer (for example in written form or by phone), especially regarding the quantity of goods, the purchase price, and the estimated cost of transportation.

Order Contacts:

Web interface: www.keynity.com
Phone number: +40 769 589 309

Operating hours: non-stop for orders via email and website, customer service operating hours are published on the website.

CONCLUSION OF THE CONTRACT

The order is considered accepted when the seller issues a written acceptance (hereinafter referred to as "Order Confirmation") sent to the buyer by e-mail to the e-mail address included in his order.

The seller is obliged to issue and send the order acceptance within 48 hours after the order has been communicated by the buyer to the seller or the order is considered revoked.

After handing over the order acceptance to the buyer, the sales contract can be modified only by agreement of both parties.

If the buyer is a consumer, the sales contract is issued in Romanian.

The original sales contract is kept in the seller's archive for a period of 5 years.

The buyer acquires ownership of the goods by fully paying the purchase price.

DOCUMENTS

All documents relating to the contracting procedure and the original copy of the sales contract are archived by the seller in electronic format.

USER ACCOUNT

The Sales Contract can be made through the user account held by the Consumer. The sales contract can also be made without using a user account.

The buyer can access his own user interface after registering on the seller's website. From the user interface (hereinafter referred to as "user account"), the buyer can order goods.

When creating a user account on the website and ordering Goods, the Buyer is obliged to provide sincere and correct information. The buyer is obliged to keep all data provided in the user account correct and up to date. The data provided by the buyer in the user account and during the order procedure are presumed by the seller to be correct and current.

Access to the user account is protected with the username and password. The buyer is obliged to keep the confidentiality of the information necessary for access to the user account.

The buyer should not allow the use of the user account by third parties.

The seller is not responsible for the damages caused by the violation of the obligations provided in the previous two articles of these Terms and Conditions. The seller can delete the user account, especially if it has not been used in the last two years, or if the buyer has violated the obligations that fall on him, generated by the sales contract (including "Terms and Conditions"). The buyer agrees that sometimes the user account is not accessible, usually when the seller's hardware and software are maintained by it or by third parties.

PRICE

The web interface provides information about goods, including the prices of individual goods. The prices of goods do not include VAT.

The prices of goods are valid as long as they are displayed on the website.

This provision does not limit the Seller's right to conclude the Sale - Purchase Contract under individually negotiated conditions.

The price displayed on the website does not include packaging and transport costs, nor the fees for the chosen payment method. Additional costs may apply.

The recommended price displayed on the website declares the price that may be the same for the product obtained from the market.

If the price of the product changes while the order is being processed, the buyer will pay the price that was valid at the time of ordering.

WARRANTY

As proof of purchase, for the warranty procedure, please keep all materials and accessories provided with the product, especially the invoice.

The warranty for products purchased by consumers is 24 months, and the warranty for products purchased by entities/legal persons is not provided or, if national law provides otherwise, the warranty applies to the minimum warranty period determined by law.

Legal persons can contact the Seller with warranty requests within 6 months of purchase, but the Seller is not obliged to respond to such requests.

PAYMENT OPTIONS

The payment method for the ordered goods is chosen by the buyer in the order, as follows:

  • Online - online payment system, which offers payments with a debit card and fast bank transfers (this can vary depending on the country);

In the case of payment through the online payment system, payment must be made immediately after the conclusion of the contract, otherwise, it will not be processed by the Seller and the purchase will be considered revoked.

In case of bank transfer, payment must be made within 5 days from the conclusion of the Sale-Purchase Contract. The buyer is obliged to declare the bank details of the payment.

The Buyer's obligation to pay for the ordered goods is executed when the Seller receives payment into the specified bank account.

The Seller has the right, especially when the Buyer does not provide additional information (art. 3.6), to request the full payment of the purchase price before sending the goods to the Buyer.

If the Buyer is a company, the provisions of art. 2119 par. 1 of the Civil Code will not apply.

Vouchers and applicable discounts for goods cannot be combined unless otherwise specified.

The Seller is not a VAT payer. The Seller issues the invoice after full payment of the price. The invoice is sent to the Buyer's e-mail address.

DELIVERY METHODS

Goods are delivered to the Buyer at the address provided in the order and in the manner chosen by the Buyer in the order, unless otherwise specified.

Unless the Purchase Contract provides otherwise, the Seller's obligation to send the Goods to the Buyer is generated on the date of full payment of the purchase price, if the payment was collected by the Seller before 11:00 Central European Time (CET) This provision does not apply in case of payment on delivery.

Electronic delivery of software (ESD)

  • Electronic software delivery excludes the cash-on-delivery option.
  • The electronic software key is sent within 48 hours after the Buyer fulfills the obligation to pay the price.

Goods cannot be picked up personally.

In case the mode of transport is negotiated based on a request of the Buyer, the Buyer assumes the risk and additional costs associated with this mode of transport.

If the Seller must deliver the Goods to a place provided by the Buyer in the order, the Buyer is obliged to receive the Goods upon delivery.

In case of successive deliveries or delivery in other ways than provided in the order, the Buyer is obliged to pay the costs associated with repeated delivery or costs associated with other delivery methods.

UNILATERAL TERMINATION OF THE CONTRACT / PRODUCT RETURN

The Buyer, if is a consumer, According to GEO 34/2014 regarding the rights of consumers within contracts concluded with professionals, as well as for the modification and completion of some normative acts, art. 16 Exceptions from the right of withdrawal, our products fit at point m) providing digital content that is not delivered on material support, if the provision has begun with the prior express agreement of the consumer and after he confirmed that he became aware of the fact that he will lose the right to withdraw. For this reason, the Seller has no obligation to return the amount paid for the purchased products.

COMPLAINT MANAGEMENT AND DISPUTE RESOLUTION

In case of any dispute arising from the contract, the Buyer must contact the Seller's customer service department, available at:

  • The phone number displayed on the Seller's website
  • The contact form on the Seller's website

In case the consumer is not satisfied with the solution to the problem that has arisen, he can visit the website http://ec.europa.eu/odr, where he can submit a complaint and a request for compensation.

FINAL PROVISIONS

If any provision of the Terms and Conditions is or becomes invalid or unenforceable, it must be replaced with a provision having a similar meaning.

Lack of validity or applicability of one or more provisions does not affect the validity of the other provisions. Changes to the Sale-Purchase Contract or the Terms and Conditions must be made in writing.